The person who answers can read your log.
Support is staffed by the engineers who write the builds, on rotation, around the clock. That is the whole model — there is no first line to get past.
Discord
Fastest route, and where most things get solved. Engineers are in the same channels you are — there is no separate support tier answering from a script.
Median first reply · 4 minutes
Join the DiscordTicket
For anything involving your licence, billing, or an account you'd rather not discuss in a public channel. Attach your loader log and we'll read it.
Median first reply · 11 minutes
Open a ticketBefore you write in
Check the status page. If a build is mid-rebuild it will say so there, with an ETA, and your term is already being credited.
Check statusRefunds
Within 24 hours and undownloaded, in full and without a conversation. After that, we refund a licence that never worked on your hardware.
Read the policyMoving machines
Licences rebind instantly and as often as you like. You don't need to ask us, and there's no cooldown — just run the loader on the new machine.
Manage devices